Animals
If you have a problem concerning a loose or stray cat or dog contact the Town of Hempstead Animal Shelter at (516) 785-5220. After hours, contact the Department of Public Safety at (516) 538-1900.
Building & Structural Problems
Flooding
During a heavy rain storm or when snow begins to melt, storm
drains may back up. This is normally caused by leaves and other foreign
materials blocking the drain. The problem can be relieved by removing the
blockage. If a blockage occurs, you should contact the Town of Hempstead
Highway Department at (516) 489-5000 during regular business hours or
contact the Department of Public Safety after hours at (516) 538-1900. All
complaints will be handled on a priority basis.
Heat Complaints
If a problem should arise causing inadequate or lack of heat,
contact the Nassau County Health Department at (516) 571-3410, your
local police department or the Town of Hempstead Department of Public
Safety. The Public Safety office will be able to furnish you with telephone
numbers of responsible agencies.
Hurricane Information
In the event that a hurricane or major coastal storm is heading
towards the Town of Hempstead, the Department of Public Safety will activate
an Emergency Management Office (EMO) to coordinate all efforts of the Town to
insure the most effective course of action is being taken. This website will
also broadcast emergency bulletins as needed. In the event that an emergency
arises, residents should contact their local police department, or the
Department of Public Safety at (516) 538-1900.
Park Emergency
The Town of Hempstead Department of Public Safety has the
responsibility for maintaining order within town parks. If you encounter
difficulties pertaining to unruly patrons or parking, you may contact the Department
of Public Safety at (516) 538-1900.
Residential Problems
A problem that occurs on private property is the responsibility
of the owner of the property. The Town of Hempstead cannot trespass on private
property. If the problem requires immediate attention, even on private
property, Public Safety may be contacted at (516) 538-1900. They
will help you find the proper agency to call. If the problem is a true
emergency, such as a cave-in of a cesspool, the Department will provide
fencing to cordon off the area.
Road Conditions
Road conditions such as cave-ins, potholes, construction
hazards, etc., may be reported to the Town of Hempstead Highway Department
during regular business hours at (516) 489-5000 or after hours to the
Department of Public Safety at (516) 538-1900.
Road Sanding
For icy road conditions, you may contact the Town of
Hempstead Highway Department at (516) 489-5000 during regular business
hours. After hours, contact the Town of Hempstead Department of Public Safety.
Special consideration will be given to residents with a substantiated medical
problem that requires medical attention. All calls will be handled on a
priority basis.
Snow Removal
During a snow fall, the Town of Hempstead makes every effort to
keep the roadways cleared and passable. The Town is responsible for clearing
approximately 1700 miles of roadway. If a problem should arise, you may
contact the Highway Department during regular business hours at
(516) 489-5000. After hours, contact the Department of Public Safety at
(516) 538-1900. If the storm is of major proportions, the Emergency Management
Office (EMO) will be activated and will coordinate all efforts of the Town to
ensure that the most effective course of action is being taken. Special
consideration will be given to residents with substantiated medical problems
that require medical attention. All requests will be handled on a priority
basis.
Street Light Outage
In the event that a street light is out, contact the Town of
Hempstead Street Lighting Department at (516) 378-2260 during regular
business hours. After hours, contact the Department of Public Safety at (516)
538-1900. You will need to give the exact location of the pole as well as the
pole number.
Street Light Pole Down
A downed light pole can pose serious problems because the wires
leading to the light are energized. DO NOT
ATTEMPT TO MOVE THE POLE. Contact the Town of Hempstead Traffic
Control Division at (516) 378-2260 during regular business hours. After
hours, contact the Department of Public Safety at (516) 538-1900.
Trees Down
Trees that are located along the curb line are the
responsibility of the Town of Hempstead. All other trees are the
responsibility of the home owner. The removal of trees will be on a priority
basis. A tree blocking the roadway or one that is leaning on a power line will
be of the first priority. For assistance, you may contact the Town of
Hempstead Highway Department during regular business hours at (516)
489-5000. After hours, contact the Department of Public Safety at (516)
538-1900.
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